What is a Community Manager?

Community Manager : Person in charge of managing the community of a coworking space, promoting interaction between members, organizing events and ensuring that the space functions optimally. The functions of a Community Manager in a coworking space are:

• Encourage interaction and collaboration : The Community Manager creates opportunities for coworking members to connect with each other. This can include organizing social events , networking sessions , workshops , or team building activities. Their goal is to foster an environment where members feel comfortable sharing ideas, knowledge, and experiences.

• Event organization : Responsible for planning and executing events and activities that may be of interest to the community, such as training workshops, talks, panel discussions, hackathons, or startup presentations. These events not only help create an active community, but are also a way to increase the value of coworking for its members.

• Internal communication management : Responsible for keeping members informed about what is happening in the coworking space. This includes managing communication channels such as newsletters, WhatsApp or Slack groups, coworking social networks and announcements in the physical space (bulletin boards, posters, etc.).

• Conflict resolution : The Community Manager acts as a mediator in case of conflicts or misunderstandings between members of the coworking space. Their role is to ensure that the environment remains collaborative and harmonious, handling situations in a diplomatic manner.

• Customer Service and Support : This is the primary point of contact for coworking members. In addition to assisting current members, the Community Manager may also be responsible for welcoming new tenants , answering questions, managing meeting room reservations, ensuring that coworking services are running smoothly, and taking care of members' daily needs.

• Fostering a sense of community : The Community Manager works to create a culture of belonging within the coworking space. This includes promoting values ​​such as inclusivity , collaboration and mutual support . They can organize activities that strengthen the sense of community and belonging among members, such as integration events or celebrations of special dates.

• Marketing and promotion : In some cases, you may also be in charge of the coworking space’s marketing strategies , to attract new members. This includes social media management, content creation, event promotion, and managing the space’s online reputation .